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| | General Terms and Conditions
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All our prices are in Thai Baht, calculated per
person and valid for the indicated period. The prices include breakfast, service
charge and applicable government taxes. After receipt of your reservation, we
will contact the hotel and send a confirmation to you together with the exact
costs of your arrangement. Should our offer
meet your requirements kindly confirm back to us by e-mail or fax and remit the
equivalent to 3 (three) night's accommodation to confirm your booking. |
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If
you prefer to send your credit card details by fax, we will e-mail our "Credit
Card Authorisation" form together with the confirmation of your booking. Please
fill in all required information, sign and fax the form to |
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++ 66 7652 1735 Attn: Khaolak
Infonet | | >>> |
If your reservation is some time in advance, you can also return
the form by air mail to Khaolak Infonet, P.O. Box 158, Phuket 83000, THAILAND.
Air mail letters normally reach us within one week. | |
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In both cases, it is not necessary to send additional papers,
the "Credit Card Authorisation" form is sufficient. On receipt Khaolak Infonet
will mail, fax or e-mail the vouchers for hotel accommodation and requested transfers
as per the value of your payment to you immediately. | | |
The final balance for all services requested
must be received 7 (seven) days prior to arrival. | | | |
| | We
accept VISA, Master and American Express cards. |
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Should you prefer to pay by bank remittance, please advise your
bank to send the payment by SWIFT to the account mentioned in the confirmation. |
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As banks in Thailand are not able,
to provide any information about the sender of incoming payments
(domestic and overseas), we have to request a copy of your signed and stamped
remittance order to be sent to us by fax or mail. This is your responsibility,
otherwise we do not know, from whom we received payment and might cancel your
booking. | | |
Payments, that are not accompanied by a copy of the remittance
order are treated as unpaid bookings, because we cannot find out, who sent this
amount to our account. | | |
Please fax to | | |
| >>> |
++ 66 7652 1735
Attn: Khaolak Infonet | | >>> |
If your reservation is some time in advance, you can also send
a copy of your signed and stamped remittance order by air mail to Khaolak Infonet,
P.O. Box 158, Phuket 83000, THAILAND. Air mail letters normally reach us within
one week. | | | |
In both cases, it is not necessary to send additional papers,
a copy of the remittance order, stamped by the bank, is sufficient. On receipt
Khaolak Infonet will mail, fax or e-mail the vouchers for hotel accommodation
and requested transfers as per the value of your payment to you immediately. |
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final balance for all services requested must be received 14 (fourteen) days prior
to arrival. | | | |
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Any booking, not fully paid before
arrival, will be cancelled resulting in the loss of your deposit and the reservations
made at the resorts. We regret, but we cannot
arrange meetings in the different resorts to collect payments with customers,
that often do not show up at the time agreed. It is also not the responsibility
of the resort to collect payment from guests who have booked at discounted rates
through a travel agency. | | | |
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Any booking, that concerns the period from
20 December to 10 January, has to be fully paid before 15
November, otherwise we will release the reservations made without further
notice and any deposit payment made will be forfeited. Please understand, there
might be other customers in need of rooms for this period. |
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| | Should
you have to cancel a booking due to unforeseen circumstances, the following cancellation
fees apply depending on the seasonality of each hotel: | | |
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Low Season (normally the period from May to October)
up to 10 days before expected arrival time 1 night charge, less than 10 days before
expected arrival time 2 nights charge. | |
>>> | High
Season (normally the period from November to April) up to 30 days before expected
arrival time 1 night charge, less than 30 days, but more than 15 days before expected
arrival time 2 nights charge. Less than 15 days, but more than 7 days before expected
arrival time 3 nights charge. Less than 7 days before expected arrival time 50%
charge. | |
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Peak Season (normally the period from 10 or 20 December
until 10 or 31 January) up to 15 November 1 night charge. After 15 November but
more than 30 days before expected arrival time 3 nights charge. Less than 30 days,
but more than 15 days before expected arrival time 50% charge of full amount.
Less than 15 days before expected arrival time the hotel will request full payment
for the whole period booked and there is no refund. | |
| | Should
you cut your stay short after arrival to the hotel, there will be a 1 night extra
charge (over your actual stay) during low season and no refund for the unused
nights during high and peak season. | | | Payments
made already will be refunded by deducting the costs for the remittance to your
account. | | | |
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© 2002-2010 Khaolak Infonet. All Rights Reserved.
P.O Box 158, Phuket Town 83000, Thailand.
Tel ++ 66 8 9459 5219, Fax: ++ 66 7652 1735
E-mail: mail@khaolak-infonet.de
| Updated: 22 September, 2009
Other Travel destinations:
Koh
Lanta | Hua Hin | Pranburi
| Koh Chang
North
Thailand | Nature Trips
|
